Your satisfaction as our customer is our goal!

We at b-plastic are aware of the need for a continuous improvement process in order to meet this target in a lasting way. And the basis for a continuous improvement process includes a cooperative and open communication between all parties involved.

From the beginning on new customers receive a personal contact in our back office team. Your personal contact advises you competently on all matters relating to our products and services and supports you from the business initiation to the complete order fulfillment.

Your account manager is assisted in its work by a highly integrated, professional and high-performance information systems and he is optimally linked with the other departments of our company. 

So all customer-related data and processes are in one hand, guaranty a high level of performance up to the fulfillment of your order and ensure a high level of transparency in all operations. And in case of any questions you can be sure that you get competent information regarding your orders.

In addition to your personal contact you have a personal corporate account in our web portal. There you can inform yourself regarding all our products and services and your conditions and transactions at any time you want. Please contact your account manager on the activation of your personal account, if you are already a customer of our house and do not have your own access. Are you a new corporate customer, you can set up your own personal account via online registry without having to contact us beforehand.

As said before: Your satisfaction is our goal. And in the sense of a continuous improvement of our performance we are always open to meet your constructive criticism, comments and suggestions in order to achieve this goal and to maintain a sustainable partnership between you as our customer and us as your supplier.

We look forward to working with you!